Terms Service Terms Custom order rules, payment expectations, shipping limits, and support paths.

Terms of Service for custom jewelry orders.

These terms explain how customers use IRONSAINT, place custom orders, upload content, approve details, pay for products, and contact support when something needs review.

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Quick Summary

Know the basics before ordering

The shortest mobile path is to understand custom order boundaries, confirm the order details, and contact support early if something looks wrong.

Use the site accurately Provide correct contact, shipping, and custom details when using checkout, uploads, or support.

Custom orders are personal Photos, names, sizes, colors, chains, and upgrades are used to make the selected custom product.

Payment confirms review Customers should check product details, address, and custom inputs before confirming payment.

Support first Contact support before sending items back or assuming a custom order can be changed.

Using the website

Customers agree to use the website, checkout, account tools, uploads, reviews, discounts, and support paths in a lawful and accurate way.

Provide accurate contact, shipping, billing, and order information.
Do not misuse checkout, upload forms, reviews, promotions, or customer support.
Review product descriptions, sizing, materials, care notes, and delivery expectations before purchase.
IRONSAINT may refuse activity that appears fraudulent, abusive, or inconsistent with these terms.

Custom orders and uploaded content

Custom products are created from customer-provided details, so customers are responsible for the rights and accuracy of what they submit.

Uploaded photos, names, logos, text, and instructions must be content the customer can legally use.
Customers should avoid uploading sensitive information that is not needed for the product.
Custom details may be shared with production partners only when needed to make or review the order.
IRONSAINT may decline custom content that is unlawful, harmful, abusive, or unsuitable for production.

Pricing, payment, and order confirmation

Prices, discounts, taxes, shipping charges, and available payment methods can vary by product, promotion, destination, and checkout settings.

Customers should review the cart and checkout details before payment.
An order confirmation means the store received the order request, not that every custom detail can still be changed later.
If a listed price or promotion has an obvious error, support may need to correct or cancel the affected order.
Payment and checkout are handled through Shopify-supported checkout and payment services.

Production, shipping, and delivery

Custom jewelry requires production time before shipping. Timelines can change during peak periods, quality checks, address issues, carrier delays, or manual support review.

Production starts after order details are received and can limit later changes or cancellations.
Shipping estimates are not guaranteed delivery dates.
Customers are responsible for providing a deliverable shipping address.
Track order updates through the tracking page or support if tracking looks stalled.

Returns, changes, and cancellations

Custom orders follow different rules than standard products because each item is made from customer-selected or uploaded details.

Change-of-mind returns are limited once custom production starts.
Contact support quickly if the address, product choice, photo, name, size, or chain selection is wrong.
Wrong item, damaged arrival, missing part, or warranty questions are reviewed manually with order details and photos.
Do not send items back before receiving support instructions.

Limitations and contact

The store provides product information, support paths, and order tools, but customers should use the final checkout and support messages as the source for their specific order.

Product images, finish colors, and stone shine can vary by screen, lighting, and production batch.
Care instructions matter for plated jewelry, stones, chains, and personalized items.
Support may request photos, package images, order number, and the checkout email to review a case.
For questions about these terms, contact customer support through the contact page.

Helpful Links

Useful next steps

After reviewing the terms, customers can check related policies, ask support, or return to the product path with fewer taps.

Returns

Policy

Read returns and warranty

Check the custom return rules before requesting a change, refund, replacement, or warranty review.

View policy

Shipping

Timeline

Check production timing

Review production and shipping expectations before placing a custom order.

View timing

Support

Help

Ask before ordering

Contact support if you are unsure about custom details, order edits, or policy boundaries.

Contact

Checkout Details

Confirm every detail

Check photo, name, size, finish, chain length, shipping address, and phone or email before payment.

Custom Review

Send usable custom content

Clear photos, accurate spelling, and complete instructions reduce production delays and support issues.

Support Path

Contact support first

For changes, damage, wrong details, or warranty questions, support should review the order before returns or chargebacks.

Trust Points

Clear rules for custom order confidence

These points help shoppers understand where custom details, payment, production, delivery, and support responsibilities begin.

Checkout clarity Customers can review selected product and custom details before payment.

Custom boundaries Terms explain why custom orders have different change and return limits.

Manual review Support can review order number, photos, package evidence, and custom details.

Shopify checkout Checkout and payment flow should rely on mature Shopify-supported services.

FAQ

Terms questions

Common answers for custom orders, uploads, order changes, and support review.

Can I change a custom order after checkout?

Contact support as soon as possible. Some details may not be changeable after production starts.

What rights do I need for uploaded photos or names?

You should only upload content you own or have permission to use for the product you are ordering.

Does payment mean production starts immediately?

Payment confirms the order request. Custom production may begin after order details are received and reviewed, so contact support quickly if anything is wrong.

Should I send an item back before contacting support?

No. Contact support first with your order number, checkout email, clear product photos, and package photos if relevant.

Terms question? Contact support

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