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Privacy Privacy Policy Clear data use, custom upload handling, and support contact paths.

Privacy and data use

Privacy Policy

This page explains how IRONSAINT collects and uses information when you browse, customize a pendant, upload details, place an order, or contact support.

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Quick Summary

The short version before the full policy

Privacy pages are often read on mobile after a customer sees checkout, upload, or marketing prompts. Keep the main points easy to scan.

Order data We use order details to process payment, make custom items, arrange shipping, and provide support.
Custom data Uploaded photos, names, and customization details are used to create and review your custom product.
Marketing data Email, SMS, and ad tracking may be used where allowed and can be managed through opt-out options.
Your choices You can contact us to ask about access, correction, deletion, or privacy-related questions.

Information we collect

We may collect information you provide directly and information generated while using the site.

  • Name, email, phone number, shipping address, and billing details.
  • Custom product inputs such as uploaded photos, names, engraving, color, size, chain, and upgrade selections.
  • Order history, customer support messages, and delivery information.
  • Device, browser, approximate location, traffic source, and site interaction data.

How we use information

Information is used to operate the store and complete the custom order experience.

  • Process payments, confirm orders, and arrange production.
  • Create custom pendants based on uploaded or entered details.
  • Send order updates, shipping updates, and support responses.
  • Improve website performance, product pages, and customer experience.

Sharing and third-party services

Some service providers may process data only to help us run the store.

  • Payment processors for checkout and fraud prevention.
  • Shipping partners for fulfillment and tracking.
  • Store platform, analytics, email, SMS, and advertising tools.
  • Production partners when custom item details are required to make the product.

Cookies and marketing

Cookies and similar tools help the site remember cart activity, measure performance, and support advertising.

  • Essential cookies support cart, checkout, and account functions.
  • Analytics cookies help us understand traffic and page performance.
  • Marketing tools may help measure ads and improve retargeting.
  • Users can manage browser settings or unsubscribe from marketing messages.

Your rights and choices

Users should have a clear path to ask privacy-related questions.

  • Request access to personal information.
  • Request correction or deletion where applicable.
  • Opt out of marketing emails or SMS messages.
  • Ask how custom upload data is used for order production.

Contact for privacy requests

For privacy questions, order data questions, or custom upload concerns, contact customer support with your order number if available.

  • Contact page: /pages/contact
  • Include your order number for order-related requests.
  • Do not send sensitive payment information by email.
  • Use the same checkout email when asking about an existing order.

Privacy Controls

Helpful privacy actions

These paths help customers ask about data, manage marketing, or return to shopping without friction.

Support Request
Data question

Ask about your data

Contact support to ask about order data, custom upload details, or privacy requests.

Contact support
Marketing Opt-out
Message choice

Manage marketing

Unsubscribe from emails or SMS messages through the message footer or a support request.

Get help
Return to Store
Continue

Continue shopping

Return to custom pendants after reviewing the policy and privacy summary.

Shop pendants
Checkout

Checkout confidence

Cart and checkout should show the final product details before payment.

Custom Uploads

Custom upload clarity

Photo and name inputs are used to make the selected custom product.

Support

Support fallback

Users who do not understand the policy should have a clear contact route.

Trust Points

Built for custom order confidence

Short trust points reduce privacy anxiety for shoppers coming from TikTok, Instagram, ads, and checkout.

Clear custom use Uploaded custom details are tied to creating and reviewing the order.
Checkout details shown Users should see selected options before final payment.
Support contact visible Privacy and order questions should not be hidden behind long text.
Marketing choice Users should be able to opt out of promotional messages.

FAQ

Privacy questions

Common answers for custom upload data, marketing messages, and support requests.

Why do you need my uploaded photo or name?
Custom uploads and entered names are used to create, preview, review, and produce your selected custom pendant.
Do you share my order information?
Some information may be shared with payment, shipping, store, analytics, marketing, or production service providers so the order can be completed.
Can I unsubscribe from marketing?
Yes. Users should be able to unsubscribe from marketing emails or SMS messages through the message footer or customer support.
Who do I contact for privacy questions?
Contact customer support with your order number if the question is related to a specific order or uploaded custom details.
Privacy question? Contact support
Contact