Review details
Review custom details and final price before production begins.
Shipping & Production Time
Know what happens after you place a custom order.
Your pendant is made to order after your photo, name, size, color, chain, and upgrades are confirmed. Track each stage from order review to delivery.
- Production starts after order confirmation
- Status updates reduce waiting anxiety
- Timing is shown before checkout
1
Order received
2
Details reviewed
3
Made to order
4
Quality checked
5
Shipped with tracking
Overview
Production and shipping overview
Custom orders move through review, production, quality check, and shipping. Shipping time starts after carrier handoff.
Custom pendants are not instant-ship items.
Each order depends on the submitted photo or name, selected size, selected upgrades, review status, production capacity, and shipping destination.
Order review
Photo quality, spelling, options, and upgrades are checked before production.
Carrier transit
Tracking is shared after carrier handoff. Delivery depends on destination and carrier updates.
Order status
Order status timeline
These statuses explain what happens from order review to delivery.
Order received
Your order is placed and your custom selections are saved.
Checkout completeCustom details under review
Photo quality, name spelling, size, color, chain, and upgrades are checked.
Photo, name, optionsIn production
Your custom pendant is being made after the order review step is complete.
Made to orderQuality check
The finished item is checked before packing to reduce avoidable issues.
Final reviewShipped
Tracking information is available after the package is handed to the carrier.
Tracking activeDelivered
The package has arrived. Care instructions and support links are available after delivery.
Order completeAlready ordered?
Track your order
Enter your order number and email to check the latest status.
Custom details may be under review. Production starts after order confirmation and order review when production applies.
Before contacting support
Check your latest status first. If your order is still inside the displayed production window, support usually will not need to manually re-check it.
Timing factors
What affects production time
Custom orders are different from standard jewelry because each piece must match submitted details.
Photo quality
Low-quality images may require review or replacement before production.
Name and spelling
Name pendant production begins after spelling is confirmed.
Size and upgrades
Oversized, moissanite, 925 silver, engraving, or gift packaging may affect handling time.
Production capacity
Seasonal demand and custom order volume can change lead time.
Quality check
Finished items are checked before packing and carrier handoff.
Shipping destination
Delivery time depends on destination, carrier, address accuracy, and customs if applicable.
Shipping
Shipping expectations
Production time and carrier transit time are separate parts of the delivery window.
Tracking after shipment
Tracking becomes available after the package is handed to the carrier.
Address accuracy matters
Review the shipping address before checkout.
Carrier updates may lag
Tracking can take time to update after shipment confirmation.
Production and shipping differ
Production time is before shipment. Shipping time starts after carrier handoff.
Delays
If something looks delayed
Give users a clear next step without forcing them into support too early.
Status has not changed
Check whether the order is still inside the displayed production window.
Track OrderTracking is not active
Carrier tracking may take time to update after the shipping label is created.
View FAQNeed human support
Contact support if your order is outside the expected window or address details need review.
Contact Support
Custom items are made exactly as submitted.
Review photo, crop, name spelling, color, size, material, chain, engraving, gift box, and final price before checkout.
Start here
Choose a custom path
Return to the right product page after reviewing production expectations.
Trust
Clear status, fewer surprises
Custom production feels better when the customer knows what is happening and why.
Reviewed before production
Custom details are checked before the piece is made.
Trackable stages
Customers can follow the order from review to shipment.
Checkout clarity
Production timing is surfaced before the customer commits.
Support boundaries
Clear timing helps support focus on real exceptions.
FAQ
Shipping and production questions
Common answers for waiting time, tracking, changes, and support.
How long does production take?
Production timing depends on product type, order review, selected upgrades, and production capacity. Show the exact window on the product page and checkout once supply timing is confirmed.
Is production time the same as shipping time?
No. Production time is the time needed to make and check the custom item. Shipping time starts after carrier handoff.
Can I change my custom details after ordering?
Changes may be limited after production starts. Review all custom details before checkout.
Why has my tracking not updated yet?
Tracking can take time to update after a label is created or after the package is handed to the carrier.
When should I contact support?
Contact support if your order is outside the stated production or shipping window, or if there is an address issue that needs review.
Next Step
Review timing before checkout
Production timing can differ by product path. Check the product page and review your details before ordering.
Already ordered?
Check status
Track Order